Our approach

We are passionate about quality and service, priding ourselves on long term working relationships. You will find us to be friendly, people-orientated, with a down-to-earth, hands-on approach.

We adopt a partnership approach to all of our business relationships with clients, suppliers and colleagues alike. Working together, we will identify your needs, deliver our promises, and wherever possible, exceed your expectations. We go the extra mile for all of our clients – ensuring you get the best possible value from your budget.

We understand and reward the value and contribution of interviewers out in the field, and the respondents who take part in market research. We employ only the best interviewers, who undergo a rigorous selection process and who are continually assessed in all aspects of their work.

All of our work is carried out to our own stringent quality standards and within the guidelines of the MRS Code of Conduct.

Flexible and forward-thinking, we continually review our service and customer satisfaction levels, ensuring your confidence in our quality and expertise at all times.

Our own research shows that over 93% of our clients use Protel repeatedly.

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